Symposium

Using the Patient Experience in Rehabilitation for a Person-centered Quality Improvement 9671

Corresponding Presenter(s)

• 

  Tiago S. Jesus, PhD

  Assistant Professor
  The Ohio State University School of Health and Rehabilitation Sciences
  Columbus, OH, United States

Non-Presenting Contributor(s)

• 

  Jan Struhar, PT, DPT, ONC

  Physical Therapist
  Shirley Ryan AbilityLab
  Chicago, Illinois, United States
• JB

  Julia Buschbacher (she/her/hers)

  Student
  The Ohio State University School of Health and Rehabilitation Sciences
  Columbus, OH, United States

Presenter(s)

• DN

  Dana Nelson

  Director, Patient Safety and Accreditation Outpatient Nursing Practice
  Shirley Ryan AbilityLab
  Chicago, IL, United States

Non-Presenting Contributor(s)

• KC

  Karen Colby

  Vice President, Chief Nursing Officer
  Shirley Ryan AbilityLab
  Chicago, Illinois, United States

Person-centered care entails eliciting the patient experience, and then using that feedback for quality-improvement purposes, including at the point of care. In this symposium, we will address topics of interest to ACRM members interested in seizing opportunities for using and improving the patient experience with inpatient rehabilitation.
Specifically, we will:
1) Synthesize the results from a scoping and systematic review on contemporary improvement approaches, within and outside the rehabilitation field.
2) Report the results of a recent quality-improvement activity, within the Shirley Ryan AbilityLab (a large inpatient facility and system of care), using near real-time patient experience feedback.
3) Analyze what patients openly evoked as “great” while receiving inpatient rehabilitation, following an appreciative inquiry at the point of care.
4) Finally, we will provide a longitudinal view of the journey of the Shirley Ryan AbilityLab as a whole organization in seeking, using, and improving the patient experience with care.

Learning Objectives:

• List the key ingredients of activities for improving the patient experience with care that have been found effective and non-effective.
• Identify the differential benefits of eliciting and using near real-time patient experience feedback.
• Identify the most evoked feature of care that patients report as being great in their experience of inpatient rehabilitation.
• Describe key elements of organizational journeys toward using and improving the patient experience with care.
• List the key ingredients of activities for improving the patient experience with care that have been found effective and non-effective.