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Symposium

Health Services Research

Advancing a Learning Health System Through Rehabilitation-academic Partnership: A Focus on Patient Satisfaction in Outpatient Rehabilitation 4525

Friday, November 1, 2024
8:15 AM – 9:15 AM  
Location:  ROOM: Obelisk B REGION: Atrium II Mezzanine Level >>>DIRECTIONS: Exit Atrium Elevators. Take a right and proceed down the corridor. Continue past the escalators and the row of rooms on your left. At the end of the row of rooms, turn down the corridor on the right. Obelisk B is the second room on the left. If coming from the Tower Mezzanine, from the Tower Elevators, turn right. Proceed down the stairs and take the first corridor on your left. Obelisk B is the second room on the left.
Patient experience is increasingly recognized as an important indicator of the quality of rehabilitation care, yet outpatient therapy lacks validated tools to assess patient experience. In this symposium, we will detail the development and use of an outpatient therapy satisfaction survey at Brooks Rehabilitation. We will highlight how operational and quality improvement initiatives have led to interesting research questions related to outpatient satisfaction and how the implementation of a learning health system facilitates the investigation of those questions. Relatedly, we will discuss the importance of our rehabilitation-academic partnership in facilitating research in the context of the learning health system. Finally, we will discuss the methods and results of our analysis of the psychometric properties of the outpatient satisfaction survey.
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Learning Objectives:

  • Demonstrate the importance of patient satisfaction in evaluating outpatient therapy services.
  • Describe the collaborative dynamics between rehabilitation and academic institutions in advancing a Learning Health System
  • Describe statistical methods used to validate patient satisfaction surveys
  • Demonstrate the importance of patient satisfaction in evaluating outpatient therapy services.
Disclosure(s):
Mindi R. Manes, PhD: No financial relationships to disclose
Sinyoung Park, PhD: No financial relationships to disclose
Jasper (Jing) Xu, PhD, MHA, CHFP: No financial relationships to disclose
Tara Peplow, CPXP, COTA/L: No financial relationships to disclose
Chloe E. Bailey, MHA: No financial relationships to disclose